Content

Nature of Travel

Wayfairer Travel specialises in trips which run mostly in developing and in many cases remote areas. You must be aware of the possible dangers of this type of travel (e.g limited medical facilities in some areas, mountain and river travel, non-standard accommodation), and that conditions can mean a greater risk of discomfort, sickness, theft, natural disaster etc. Standards of health and safety and local regulations are not what we expect in Western Europe or North America. Recommendation or inclusion of an accommodation or service in our brochure, on our website, in an itinerary, or any other promotional material, does not imply that this accommodation or service has been inspected by us, nor that it conforms to any particular health and safety standards. However, we endeavour to visit all of our accommodations regularly. You can ask our team to find out the last time an accommodation was inspected directly by a member of our team.

It is important to remember that you travel at your own risk, and Wayfairer  is not to be held responsible for any accident to you or your property, unless shown to be as a result of negligence by Wayfairer. Delays and unexpected cancellations can and do happen, meaning loss of time or changes of plan. Similarly our suppliers may withdraw facilities we have advertised as available without letting us know in advance of your trip. We cannot be held responsible for such situations, nor are we liable for refunds. This is all part of this type of travel. The itineraries shown should be viewed as an aim rather than a definite objective as the need for flexibility is an important part of these trip.  

Ground Arrangements

Wayfairer have made it clear on this website and your itinerary paperwork that delays and changes to methods of transport are common throughout the regions we operate in and that they can run below operational standards that would be regarded as normal in much of the developed world. We cannot accept any claim for indirect or consequential loss arising from the failure of transport suppliers to conform either to timetables supplied by us or to their own timetables. We cannot accept any claim for shock, loss, distress, whether mental or financial, arising from deviations from operational standards by 3rd party transport suppliers whose services form part of our itineraries (whether original or amended). Please note that the times of road and rail departures are estimates only.

Various standards of preparation and certain levels of fitness are required for many of our more adventurous itineraries - it is each individual participant’s responsibility to assess their own suitability and to prepare themselves to a suitable level for any of our itineraries. We are unable to refund any money in respect of services from which you withdraw after arrival. With reasonable notice, alternative versions of most of our activities can be organised for our customers and we will endeavour to assist in all reasonable instances.

If you are in any doubt about whether you should travel on any of our itineraries, you should consult your medical adviser.

Flights

Flights are not provided by Wayfairer. However, we will be very happy to recommend you to a third party who will be able to deal with your booking and make sure your flights are arranged in accordance to your itinerary. As such, Wayfairer does not take any responsibility if you have to cancel your holiday due to any relations with flight bookings or any delays which mean you do not arrive to your holiday on time. 

Your Contract

Bookings are only valid for the dates and routings specified by us and as listed on your booking confirmation.

A contract will exist as soon as payment confirmation is issued by the contract principal, either Wayfairer or by a supplier. If you do not receive your contract by email within a reasonable amount of time, and for whatever reason, it is your responsibility to contact us so a copy can be reissued. This contract is made on the terms of these booking conditions, which are governed by English Law. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. When making a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and the booking conditions of any supplier (contract principal) where we are acting as agent. Whilst Wayfairer has no intention of making alterations or cancelling any travel arrangements made for clients, we reserve the right to substitute alternative transport or accommodation to ensure the completion of any itinerary or in the interest of all our guests’ safety and wellbeing. In the unlikely event that there are changes made to your travel arrangements both before or during you journey, Wayfairer will attempt to inform you by all possible means as soon as possible. Please note that we are not obliged to do this, nor are we obliged to provide compensation if travel arrangements are changed. If your booking is cancelled we will do our utmost to ensure you receive a full and prompt refund. Wayfairer reserves the right to decline any booking.

Pricing and Payment

A booking will be accepted once a non-refundable and non-transferable deposit is received. All bookings are accepted by either of the following;

  1. A request basis and based on the itinerary and booking details sent to you by your consultant - it is your responsibility to check these details carefully and advise us of any errors immediately.
  2. By booking directly on our website – it is again your responsibility to ensure you check the details of your booking before making payment. 

In certain circumstances there can be a charge for amending any errors.  Receipt of a completed booking form does not imply availability of any holiday. Whilst your deposit secures your reservation with Wayfairer, it does not guarantee the availability of any hotels or land/water tour services. Your holiday cost can change due to external influences, out of our control, such as hotel availability, exchange rates, fuel surcharges and airlines changing or cancelling services.Final costs are only guaranteed once all services have been confirmed, this is usually after full payment has been made or at least 30 days before departure.

Payment Schedule:

To confirm a booking: 

Over 10 weeks before departure:

A 20% deposit on the full amount of the holiday booking is due upon booking. The full balance payment will be due at least 10 weeks before departure.

Within 10 weeks of your departure:

A 20% deposit on the full amount of the holiday is due when booking. Full payment will be required upon confirmation of your holiday availability in most instances. 

It is your responsibility to ensure that all payment deadlines are met. Wayfairer will not send out any reminders. Full payment deadlines are set to protect your booking as all ground operators are within their rights to raise prices and in some instances cancel bookings. If the balance due date is not met, your travel arrangements may be cancelled and you may forfeit your deposit. It is therefore to your advantage to finalise payment as soon as possible. (please note: these payment terms are liable to change - your consultant will advise you at the time of booking).

How to pay:

You can pay by direct debit and electronic bank transfer. You can also pay by debit card (UK cards only - no surcharge), credit card (international cards are accepted - 2% surcharge) and American Express (2.5%). We do not under any circumstances accept payments made by a third party. Personal cheques require a minimum of 15 working days to clear.

Changing or Cancelling Your Booking

Changing your booking

If you wish to alter your booking arrangements, after payment confirmation has been issued we will endeavour to assist in making these changes to your booking. Wayfairer may charge a minimum £50 amendment fee. You should note that it is not always possible to make certain requested amendments. In addition to any charge levied by Wayfairer, the customer will be liable for any additional costs incurred by us or levied by a supplier. 

Cancelling your booking

Requests to cancel a booking must be made in writing and signed by the client or emailed directly from the client’s own email account. Please note that full cancellation conditions as specified on your booking will apply and we cannot guarantee a refund. All applicable cancellation fees are shown on the confirmation invoice. Wayfairer reserves the right to apply additional administration fees to any refunds due. Refunds will take approximately 6 weeks to process.

  • Up to 30 days before departure: Loss of 40 % of total holiday cost
  • Between 29 and 15 days before departure: Loss of 60 % of total holiday cost
  • Between 14 days and less before departure: Loss of 100 % of total holiday cost

Some hotels do not operate under these conditions and have more restrictive cancellation conditions especially during high season. Wayfairer has to pass these charges on to the client where relevant.  

Depending on suppliers cancellation policies, the above conditions may be modified. If the cancellation is not for the entire booking (e.g. just one party member) those cancelling may be liable for any single occupancy costs applied to the other members of the original booking. Any refund does not include visas, visa processing fees and travel insurance which shall be 100% forfeit in all cases.

Additonal Travel Essentials

Insurance

Please Note: Adequate and valid travel insurance is compulsory for all Wayfairer’s travellers and it is a condition of  booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. Travel insurance should include cover for your baggage, loss of money, cancellation or curtailment, personal accident, and medical expenses and costs of repatriation up to £2 million (inc. International medical emergency services and air ambulance services). 

We will require your policy number and the 24hr medical emergency contact number of the insurers so that in the event of a medical emergency we may be able to contact the insurers on your behalf. If, at the time of travel, you have failed to provide us with your insurance details or adequate proof of insurance we reserve the right to refuse you travelling with Wayfairer Travel and may treat this as a cancellation by you. 

Official Health and Entry Requirements 

We can offer guidance regarding such matters as visas, vaccination certificates and passport requirements for your trip, but you are ultimately responsible for ensuring that you have the correct documentation and that you take all the necessary health precautions before and during your trip. Wayfairer Travel cannot accept responsibility for any costs caused by non-compliance in this matter which may result in your being unable to travel.

Please check the health and medical requirements for the destinations you are visiting with your medical adviser and arrange any vaccinations and medical certificates prior to your departure. Some countries have legal and/or medical requirements for visitors. Clients are advised that throughout all destinations there is no free health service, and that local vehicle insurance is of limited value. 

The responsibility for obtaining and carrying correct visas, passports and other travel documents remains with the client. Passports should be valid for at least 6 months beyond the date of your intended departure from and hold sufficient pages for any visas, entry and exit stamps. 

Visa and health requirements frequently change and it is advisable to recheck all requirements, close to your departure. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. Wayfairer cannot be held liable if you fail to ensure this; however, we can always offer advice.

Liability

Wayfairer accepts all bookings, and arrangements made, subject to the conditions imposed by our operators. All tickets, vouchers and coupons are issued by Wayfairer in its capacity as an agent upon the express conditions that we are not liable to any customers for loss, damage, delay, injury, cancellation or additional expense suffered by the customer whatsoever, or any cause beyond our control shall be occasioned to us or any of its officials and representatives. Wayfairer may cancel, suspend, alter or withdraw a booking at any time prior to when final payment of the holiday is due. Clients agree to comply with the laws and regulations of all the countries visited on any trip, and comply with all reasonable instructions of the guide relating to the safety and organisation of the trip. Clients are advised that local duties and levies are frequently introduced, amended or increased without warning, and whilst we do our best to inform clients of what local costs are likely to be incurred, we cannot guarantee that further costs may be imposed or increased subsequent to our recent information. Such costs remain the client’s responsibility. We cannot be responsible for the safety and well-being of clients or their belongings. Our assistance shall not replace the assistance of the relative Consul responsible for you whilst abroad.

If the contract with you for your trip is not performed or is improperly performed by Tribes or our suppliers we will pay compensation if this has affected the overall enjoyment of the trip. We are not responsible where the failure arises from your own actions or those a third party not connected with the services we have agreed to provide, or are due to Force Majeure as set our below.

Family Trips

Parents and legal guardians are ultimately responsible for the welfare of their children and those under there supervision. Neither Wayfairer nor any individual acting on behalf of Wayfairer can be held responsible for the wellbeing of children on our holidays.

Small Group Trips

Wayfairer reserves the right to cancel these trips up to 30 days before departure where minimum numbers have not been reached. Where possible, we will offer you chance to take part on the same itinerary using one of our partners. If the cost of this trip is more you will have to pay the additional fee. In no circumstances will we cancel your tour less than 4 weeks before the scheduled departure date except for reasons of late cancellations from other passengers on your departure, force majeure (as defined below) or failure on your part to pay the final balance. We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements. 

If we are forced to cancel your holiday after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate. 

Participation Requirements

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in the brochure or website. No unaccompanied minors (those under 18 years of age) can be accepted however (a) minors aged between 3 and 17 years maybe accepted if suited providing they are accompanied by a legal guardian who accepts full responsibility for them. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. This is your responsibility and we will not ask you for this. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit.

Photography and Testimonials

Any likeness or image of you secured or taken on any of our holidays may be used by the Wayfairer without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. Any written feedback supplied to Wayfairer may also be used for promotional purposes as detailed above.

If you have a complaint

If you experience any problem during your holiday with Wayfairer, you must immediately inform your guide or our local operator offices making them aware of the situation in order that every effort can be made to correct the problem immediately. A contact telephone number of all local offices will be included in your travel information before your departure. If your complaint cannot be resolved in this manner, then you should contact the UK sales office either by phone - +44 (0)7715623487- during office hours or by email and we will endeavour to assist.

Upon return, if your complaint has still not been resolved then you should contact Wayfairer, within 28 days of your return, by writing to our Customer Services Dept. Please give your booking number and a full written summary of your concerns. If you fail to do this, Wayfairer will not have had the opportunity to investigate and rectify your complaint and this may affect your rights under this contract

We are unable to consider any claim where any suitable assistance, advice or alternative of our local representatives has been unsought, rejected or ignored.We believe the descriptions of the services and facilities on our website are fair and accurate. In the event of faults or omissions by ourselves or those acting for us, appropriate compensation may be payable. Such cases will not include cases caused by 'Force Majeure'  (see below) and changes in transport timetables.

Force Majure

At any time Wayfairer may cancel, suspend, alter or withdraw a booking in the event or 'Force Majeure', in which case the client will be refunded monies received by Wayfairer, less any deductions for expenses incurred.Wayfairer cannot accept responsibility or pay any compensation for any loss, delay, cancellation or alteration of travel arrangements caused by circumstances that amount to 'Force Majeure'. This may include war or threat of war, outbreak or threat of disease, denial of border entry for any undocumented reasons, industrial disputes, fire, extreme and adverse weather conditions, natural disaster, riots/civil strife, terrorist activity, decisions relating to foreign nationals made by the elected or de facto leaders of such areas; and such other circumstances beyond Wayfairer’s reasonable control. In such circumstances Wayfairer will do all possible to provide alternative necessary travel arrangements to ensure the safe passage for our clients. Any costs incurred are in addition to the original cost of the existing holiday and it may be required for them to be paid in advance.

The Website and Hotels

All information provided on this website is checked by Wayfairer staff and our travel partners and is correct at the time of being published. However, please bear in mind that property owners, hoteliers, restaurateurs, activity operators and organisers etc. may wish to maintain or improve their facilities at any given time. Circumstances such as these, or weather conditions, time of year etc, may cause some of the amenities we have described to be unavailable or different from those advertised on our web site. When we are told of any significant or long term changes we will always endeavour to advise you prior to departure and to provide suitable alternatives of an equivalent nature or value.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part of the validity of all other provisions of these conditions and the remainder of the provisions in question shall be affected and shall remain in force. These terms and conditions shall be governed by the laws of England and Wales and any dispute arising shall be determined by the courts within that jurisdiction.

You can call us now on:

0203 143 4293

(Call us weekdays until 6pm)

Or enquire online and we'll contact you to start planning your tailor-made holiday.

Office HoursMonday - Friday: 9:30am to 6pm

Statement & Security

This is the Privacy Policy of Wayfairer Travel Ltd. of 6-16 Arbutus Street, London, E8 4DT, registered in England under company number 08184828, referred to as Wayfairer Travel.  Wayfairer Travel respects your privacy and is committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by Wayfairer Travel (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Wayfairer Travel. By using this Site or communicating via telephone or otherwise with Wayfairer Travel, you are accepting the practices described in this Privacy Policy.

If you do not agree with the Wayfairer Travel Privacy Policy, do not use this website. When using this website, you will be doing so entirely at your own risks and Wayfairer Travel will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.

Information Collection

When you browse the Site and have not registered for any online service from Wayfairer Travel, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Wayfairer Travel do, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as an Wayfairer Travel online service user when you re-enter our Site.  Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.

When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Wayfairer Travel, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.

Personal Information Taken When Booking With Us

Some of the information Wayfairer Travel collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. Wayfairer Travel will seek this consent when necessary.

The Personal Information Wayfairer Travel collects about you through these various sources may include:

- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- Online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and web check-in
- Information provided via survey, focus group or other marketing research efforts
- Information provided to customer-service representatives to research and resolve issues or questions

IP Addresses

Wayfairer Travel collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information. 

Registration For Online Products & Services

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Wayfairer Travel Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an Wayfairer Travel customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.

Information Use

We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from Wayfairer Travel. You can opt-out from receiving E-mail from Wayfairer Travel as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

Forward/E-mail This Page

Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

Online Surveys

We value opinions and comments from customers of Wayfairer Travel, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Wayfairer Travel products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

Declining E-mail

Wayfairer Travel provides our clients with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from Wayfairer Travel by following the opt-out instructions included within any Wayfairer Travel marketing E-mail, and informing us of your preference.

Customer Information

If you would like information about your account, you believe that Wayfairer Travel has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:

Wayfairer Travel Ltd.
106b Netil House
1 Westgate Street
London
E8 3RL

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Wayfairer Travel's Privacy Policy has not been complied with. Wayfairer Travel will investigate your enquiry or concern promptly.

Handling Of Advance Passenger Information (API)

More and more countries require airline companies that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers' identity and travel documents (passport, visa).

As a general rule, Wayfairer Travel does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called 'machine-readable zone' in the new travel documents.

Collection of the data is done solely for immediate transmission to the authorities of the destination country.

Protecting Your Information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

Privacy Policy Updates

Wayfairer Travel reserves the right to amend this Privacy Policy where necessary due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.

Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our web site will be dated so that you are aware of when the Privacy Policy was last updated.

You can call us now on:

0203 143 4293

(Call us weekdays until 6pm)

Or enquire online and we'll contact you to start planning your tailor-made holiday.

Office HoursMonday - Friday: 9:30am to 6pm