We fully appreciate that we all need to be flexible in the world of travel right now.
You can book with us with complete confidence that you have the flexibility to change your plans if needed.
Although we can’t predict when the world will return to normal, we’re very used to dealing with situations like these. As genuine specialists in our destinations we have the connections at our fingertips to swiftly adjust your travel plans when needed.
Our flexibility promise
You can switch to another destination or move your travel dates* up to 31 days before you’re due to depart, and we’ll provide you with a travel credit to the value of your original booking.
If you need to cancel
If the FCO updates its guidance to advise against all but essential travel to any destination you’re visiting, we’ll give you a full travel credit. You can put your credit toward another Wayfairer trip for at least 90% of the value of your original booking.
Our cancellation terms** have always offered great flexibility and our lifetime deposit scheme has benefitted our clients for many years now.
Regardless of FCO advice, we’ll refund you at the following levels should you need to cancel your trip:
- Up to 71 days before you depart — 80% refund
- 31-70 days before you depart — 60% refund
- 22-30 days before you depart — 30% refund
- 15-21 days before you depart — 10% refund
- < 15 days before you depart — 0% refund
*Valid for all bookings made on or after 1st April 2020, travel dates may be moved to departures up to 31st December 2021.
**Where suppliers (e.g. airlines) allow postponement but not a refund, we will allow deferral and only pass on airline and ground supplier charges where they are applied.